Help with your Astrolabe software

Frequently asked questions

• Do I need to keep my old version of Solar Fire installed?

  Solar Fire upgrades are complete programs. Keep your older installation and a backup of your files until you have checked your imported charts and settings in Solar Fire X.

• How do I bring my older files into Solar Fire X?

  Install and activate Solar Fire X, then choose Utilities → Import Charts, Files, and Settings… Select your old library folder or ZIP file. Keep a backup and check the imported charts and settings before removing your old setup.

• My registration details aren’t accepted. What should I do?

  Enter your registration name, serial number and password exactly as supplied. Use the serial and password in your Solar Fire X delivery email. Ordinary matched Solar Fire 9 upgrades retain the existing serial; Roy's UK orders and prepared promised-free copies may receive a new one. If activation still fails, email support with the exact message.

• Can I get help with an older version of Solar Fire?

  Customer support continues for all Solar Fire versions. Solar Fire 9 is no longer actively maintained.

• Can I transfer ownership of my Solar Fire to my partner or friend, or sell my copy secondhand?

  The short answer is “no”. Please note that once a software license is registered in a person’s name it is not transferable. This means that upgrades and technical support are available only to registered users. When purchasing software please ensure that the correct name is registered.

  Read more about software licensing and purchase policies.

• Please could you clarify the use of interpretations in Solar Fire? Can I use these interpretations in my client work and can I edit the text?
  Thank you for asking about the use of interpretations text in Solar Fire. This text has been provided for personal and professional use within these astrology software programs. As such you may use the text for your friends, family and clients as long as you are using the software to generate each report. You cannot, for instance, take the text and use it in another program or directly on a website. This would be breach of use.
  
  

  You may edit the text, as long as you keep the copyright notice. You may also remove the supplied illustrations and use your own within the software. In fact we hope that you will customize your reports in a way that reflect your own style. Our aim is to support your astrology work and provide you with a wonderful tool for your satisfaction.

• Can I use Solar Fire on a Mac?

  Solar Fire X runs directly on Mac without Parallels or a Windows virtual machine. Solar Fire 9 and earlier use a different setup; see the older-version Mac guide.